REFUND POLICY
This Refund Policy applies to digital products purchased through our website, including e-books, PDF publications, checklists, methodological materials and other downloadable digital files.
1. General
We want customers to receive the digital product they ordered in a usable condition. Because digital products are supplied by download or electronic access and cannot be physically returned, refund rules differ from those applicable to physical goods.
2. Withdrawal before download or access
If the digital product has not yet been downloaded, opened or otherwise made available to the customer, the customer may request cancellation of the order and a refund within 14 calendar days from the date of purchase, unless mandatory law applicable to the specific purchase provides otherwise.
3. Immediate supply of digital content
If the customer requests immediate supply of digital content after payment and starts downloading or otherwise receives access to the file, the right of withdrawal may be lost where permitted by applicable law, provided that before supply begins the customer has expressly consented to immediate performance and acknowledged the consequences of doing so.
4. When a refund may be available after access has been provided
We will consider a refund request where: the file was not delivered due to a technical error on our side; the customer received the wrong digital product; the file is corrupted or technically unusable and the problem cannot be resolved by supplying a working replacement; the customer was charged twice by mistake for the same order; or a refund is required by mandatory law applicable to the purchase.
5. When refunds are generally not provided
Refunds are generally not provided where the digital product was successfully delivered or downloaded and the customer simply changed their mind; the customer did not review the product description, publication language, file format or system requirements that were clearly disclosed before payment; the customer purchased the same material again using another account or email address without any technical error on our side; or the issue is caused by the customer’s software or device while the file itself is functional and matches its description.
6. Technical problems
If a digital file does not open, is corrupted or the download has failed, please contact us first. We may provide a replacement file, an alternative download link or another technically suitable method of access. If we cannot resolve the problem on our side, we will consider a refund.
7. How to request a refund
Send your request to: serhi.kosov.projects@gmail.com. Include the customer name, the email address used for the purchase, the order or payment number, the purchase date, the name of the digital product and a short explanation of the issue. We may request additional information where necessary to identify the payment or verify a technical problem.
8. Processing and reimbursement
We will acknowledge and review the request within a reasonable period. Where a refund is approved or required by law, reimbursement will normally be made using the same payment method used for the original purchase, unless otherwise agreed or required by the payment provider. The time for funds to appear in the customer’s account may depend on the bank or payment service. Where applicable law specifies a mandatory reimbursement period, that period will apply.
9. Transaction cancellation
If you placed an order by mistake but the digital product has not yet been supplied or the download has not started, contact us immediately and request cancellation of the transaction. We cannot guarantee cancellation after the digital content has been supplied unless applicable law requires otherwise.
10. Contact details
Seller / website owner: Serhii Kosov.
Email: serhi.kosov.projects@gmail.com.
Website: vetprojectslab.com.
Effective date of this Policy: 2026-09-27.
TERMS AND CONDITIONS
These Terms and Conditions govern the purchase and use of digital products offered through our website, including e-books, PDF publications, checklists, methodological materials and other digital files.
1. Seller and contact information
Seller / website owner: Serhii Kosov.
Registration number (ЄДРПОУ): 2324307019.
Contact email: serhi.kosov.projects@gmail.com.
Website: vetprojectslab.com.
Any other registration or tax information required by applicable law will be displayed on the website.
2. Products offered
The website sells digital products. The description, language, file format, main characteristics, package contents and price of each product are shown on the relevant product page before the order is placed. Unless expressly stated otherwise, no physical goods are shipped.
3. Countries served and delivery
Digital products may be sold to customers in Ukraine and other countries where the purchase and supply of such digital content are not prohibited by applicable law or the rules of the payment provider. Because the products are digital, a list of individual delivery cities does not apply. No postal or courier delivery service is used for digital products.
4. Digital delivery method and timing
After successful payment confirmation, the digital product is supplied by one or more of the following methods: a download link on the website; a download link sent to the customer’s email address; or access through a customer account where this functionality is available. Access is normally provided automatically immediately or within a few minutes after payment confirmation. If a technical delay occurs, we aim to provide access no later than 24 hours after payment confirmation. If access has not been received within this period, contact serhi.kosov.projects@gmail.com.
5. Placing an order
The customer selects a digital product, reviews its description, language, format and price, proceeds to checkout, provides the necessary contact information, selects an available payment method and confirms the order. Clicking the payment button or another clearly labelled order-confirmation button constitutes the customer’s intention to enter into the contract and to pay for the order.
6. Prices, taxes and currency
The current price is displayed on the product page and/or during checkout. The payment currency is shown before payment is confirmed. Where applicable, taxes are included in the price or shown separately before purchase completion in accordance with applicable law and the payment service configuration. Customers will not be required to pay additional charges that were not disclosed before the order was placed.
7. Payment methods
Payment may be made by bank payment card and/or other electronic payment methods actually displayed at checkout. Available payment methods may depend on the customer’s country and the payment provider. Payment-card information is processed by the relevant payment service provider; customers should not be asked to provide full card details directly to us outside the secure payment interface.
8. Purchase confirmation
After successful payment, the customer receives confirmation of the order and/or payment in electronic form — on the website, by email, through the payment service or by another available method. Customers are advised to retain this confirmation.
9. Digital-content and technical requirements
Before purchasing, the customer should review the file format and ensure that their device and software support that format. PDF products normally require suitable PDF-reading software or an application. Any special technical, geographical or functional restrictions will be stated in the product description where applicable.
10. Withdrawal and refunds
Refunds and transaction cancellation are governed by the separate 'Refund Policy', which forms part of these Terms. For digital content, the statutory right of withdrawal may cease once downloading or access begins where permitted by applicable law and where the customer has first given the required express consent and acknowledgement.
11. Licence and permitted use
Unless the product page expressly states otherwise, the customer receives a non-exclusive, non-transferable right to use the purchased digital product for personal or internal professional/educational purposes. Purchase of a file does not transfer copyright or other intellectual-property rights.
12. Prohibited use
Without the prior written permission of the rights holder, the customer must not resell, distribute, publish openly, mass-share with third parties, upload to file-sharing services, reproduce for commercial distribution or otherwise use the digital product outside the granted licence, except where expressly permitted by law.
13. Intellectual property
Texts, designs, structures, graphics, methodological tools and other content contained in the products or on the website are protected by copyright and other intellectual-property laws unless expressly stated otherwise.
14. Errors in descriptions, prices or availability
We take reasonable steps to keep website information accurate and current. If an obvious error in price, description or technical availability is identified before the digital product is supplied, we may contact the customer to clarify the situation, offer correct performance, or cancel the order and refund the amount paid where necessary.
15. Conformity of digital products
We will supply a digital product that corresponds to its description at the time of purchase. If the file is missing, corrupted, is not the product ordered, or has another verified technical non-conformity, the customer should contact us so that we can correct the issue, resupply the file or provide another remedy required by applicable consumer law.
16. Customer responsibilities
The customer is responsible for providing a correct email address and other information necessary to fulfil the order and for using compatible devices and software where the relevant technical requirements were clearly disclosed before purchase.
17. Limitation of liability
Nothing in these Terms limits any consumer right that cannot lawfully be excluded or restricted. To the extent permitted by law, we are not liable for indirect losses arising from misuse of a digital product, incompatibility that was properly disclosed before purchase, or circumstances beyond our reasonable control.
18. Complaints and support
Questions, complaints or technical-problem reports should be sent to serhi.kosov.projects@gmail.com. Please include the customer name, email address, order/payment number, purchase date, product name and a description of the issue. We will handle enquiries within a reasonable period.
19. Governing law and mandatory consumer rights
These Terms are governed by the law determined by the seller’s legal status and place of establishment together with applicable private-international-law rules. If a customer is a consumer in a country whose mandatory rules provide additional protections, these Terms do not deprive the customer of those mandatory rights.
20. Changes to these Terms
We may update these Terms to reflect changes in products, payment processes or legal requirements. The version available to the customer when the order was placed applies to that purchase unless the law requires otherwise.
21. Effective date
Effective date: 2026-09-27.
Last updated: 2026-09-27.
PUBLIC OFFER AGREEMENT
for the sale of digital products through the website
This Public Offer Agreement sets out the terms on which the Seller and the Customer enter into a contract for the purchase of digital products through the website. The offer is addressed to an unlimited number of persons and becomes binding for a particular Customer upon acceptance in accordance with the terms below.
1. Seller information
Seller / website owner: Serhii Kosov.
Legal status: Sole Trader.
Registration number (ЄДРПОУ): 2324307019.
Email: serhi.kosov.projects@gmail.com.
Website: vetprojectslab.com.
2. Definitions
“Website” means the Seller’s website through which the Customer can review digital products and place an order.
“Digital Product” means an e-book, PDF publication, checklist, methodological material, template, digital file or other content supplied electronically.
“Customer” means a natural or legal person who places and pays for an order.
“Order” means a properly submitted request by the Customer to purchase a Digital Product.
“Acceptance” means the Customer’s full and unconditional acceptance of this Offer.
3. Subject of the Agreement
The Seller agrees to supply the selected and paid Digital Product, and the Customer agrees to pay its price and comply with the applicable terms of use. The product name, description, language, file format, included materials and price shown on the relevant product page form part of the contract.
4. Contract formation and acceptance
The Customer accepts this Offer by placing an order on the Website and completing payment through the available payment interface. Before payment, the Customer must have an opportunity to review the product description, price, these terms, the Refund Policy and other required pre-contract information. Clicking the payment button or another clearly labelled order-confirmation button indicating an obligation to pay constitutes acceptance of the Offer.
5. Price and payment
The price of the Digital Product is displayed on the Website before the order is placed. Payment is made in the currency displayed at checkout by bank card and/or another available electronic payment method. Where applicable, taxes and mandatory charges are included in the price or displayed before purchase completion. Payment is processed by the relevant payment service provider.
6. Supply of Digital Products
After successful payment confirmation, the Seller supplies the Digital Product by a download link on the Website, a link or file sent to the Customer’s email address, access through a customer account, or another electronic method stated on the Website. Access is normally provided immediately or within a few minutes after payment confirmation. In the event of a technical delay, the Seller aims to provide access within 24 hours. If access is not received, the Customer should contact serhi.kosov.projects@gmail.com.
7. Countries served and no physical delivery
Because the subject of the Agreement is digital content, no postal or courier delivery is made. Digital Products may be sold to Customers in Ukraine and other countries where the purchase and supply of such digital content are permitted by applicable law and the payment provider’s rules.
8. Withdrawal rights and commencement of performance
If applicable law gives the Customer a right to withdraw from a distance contract, that right may be exercised in accordance with the law. For digital content not supplied on a tangible medium, the right of withdrawal may cease once downloading or access begins where permitted by law and where, before performance begins, the Customer has expressly consented to immediate supply and acknowledged the legal consequences of doing so.
9. Refunds and transaction cancellation
The terms, circumstances and procedure for refunds and transaction cancellation are set out in the separate Refund Policy published on the Website. The Refund Policy forms part of this Agreement. Mandatory consumer-protection rules prevail where they cannot lawfully be excluded.
10. Seller rights and obligations
The Seller is entitled to receive payment for ordered Digital Products; update the product range, prices and terms for future orders; and restrict access in proven cases of fraud, unlawful distribution or material licence breaches to the extent permitted by law. The Seller must supply paid products as described, provide truthful product information and maintain reasonable channels for Customer support.
11. Customer rights and obligations
The Customer is entitled to receive a Digital Product that corresponds to its description and to exercise remedies available under applicable law in the event of non-conformity. The Customer must provide accurate contact information, pay for the order, respect the licence terms and refrain from use that infringes intellectual-property rights.
12. Licence
Unless expressly stated otherwise on the product page, payment grants the Customer a non-exclusive, non-transferable licence to use the Digital Product for personal, professional or educational purposes within the scope of a single purchase. Purchase does not transfer copyright, trademark rights, design rights, methodology rights or other intellectual-property rights.
13. Prohibited use
Without prior written permission from the rights holder, the Customer must not resell the Digital Product, mass-distribute it to third parties, make the file publicly available, upload it to file-sharing services, create pirated copies, remove authorship notices or use the product for commercial distribution outside the granted licence, except where expressly permitted by law.
14. Intellectual property
All texts, designs, structures, tables, graphics, methodological tools and other elements of the Digital Products and Website are protected by copyright and other intellectual-property laws. Details of the relevant author or rights holder may also be stated within the product.
15. Quality and conformity
The Seller will supply a Digital Product that corresponds to its description at the time of purchase. If the file is not supplied, is corrupted, is not the product ordered, or has another verified technical non-conformity, the Customer should contact the Seller so that the problem can be corrected, the file resupplied or another remedy required by applicable law provided.
16. Technical requirements
Before purchase, the Customer must review the file format and any technical requirements stated on the product page. PDF products normally require compatible PDF-reading software or an application. If a technical incompatibility was clearly disclosed before purchase and the file itself functions correctly, that circumstance may be taken into account when the Customer’s request is reviewed.
17. Liability
Each party is liable in accordance with this Agreement and applicable law. Nothing in the Offer limits consumer rights that cannot lawfully be excluded. To the extent permitted by law, the Seller is not liable for indirect loss caused by misuse of the product, an incompatibility properly disclosed before purchase, or circumstances beyond the Seller’s reasonable control.
18. Personal data
Personal data are processed in accordance with the separate Privacy Policy published on the Website. Information necessary to process payment may be handled by the payment service provider under its own terms and privacy policy.
19. Force majeure
A party is not liable for failure to perform where such failure results directly from circumstances beyond its reasonable control for the duration of those circumstances, subject to mandatory applicable law.
20. Complaints and disputes
Questions and complaints should be sent to serhi.kosov.projects@gmail.com. The Customer should preferably include their name, email address, order/payment number, purchase date, product name and a description of the issue. The parties will attempt to resolve disputes amicably. If no agreement is reached, the dispute will be resolved under applicable law and jurisdiction rules. Mandatory consumer rights to contact competent authorities or courts are not restricted.
21. Governing law
Unless mandatory law provides otherwise, this Agreement is governed by the laws of Ukraine. If the Customer is a consumer in a country whose mandatory rules provide additional protection, this Offer does not deprive the Customer of those mandatory rights.
22. Changes to the Offer
The Seller may amend this Offer for future orders. The version in force when a particular Order is placed and accepted applies to that Order unless the law requires otherwise.
23. Term
The Agreement enters into force when the Customer accepts the Offer and remains in effect until the parties have fully performed their obligations. Provisions concerning intellectual property, licence, liability and any other terms that by their nature are intended to survive performance remain effective to the relevant extent.
24. Final provisions
The relevant product page, the Terms and Conditions, the Refund Policy, the Privacy Policy and any other documents expressly incorporated on the Website form an integral part of this Agreement in their applicable versions.
25. Seller details
Seller: Serhii Kosov.
Status: Sole Trader.
Registration number (ЄДРПОУ): 2324307019.
Email: serhi.kosov.projects@gmail.com.
Website: vetprojectslab.com.
Offer publication date: 2026-09-27.
Last updated: 2026-09-27.